What is the return policy?
Returns are accepted within 14 days of receiving your order. Items must be in perfect condition, unworn, unwashed, and undamaged.
To make a return, please contact us by email at contact@saancouture.fr or via our contact form. We will provide you with all the necessary instructions for returning your order.
When will I receive my order?
Delivery times and costs depend on the destination country.
They are calculated automatically at checkout.
In France :
• Delivery in 2 to 3 business days
Other countries:
• Estimated delivery between 2 and 5 business days , depending on the destination.
We will do our best to ship your order as quickly as possible. Once your order has shipped, you will receive an email with further information.
What are the shipping costs?
Delivery times and costs depend on the destination country.
They are calculated automatically at checkout.
In France: delivery to a collection point is free for purchases of €80 or more.
For all other destinations, the costs and delivery times will be indicated before you confirm your order.
I haven't found an answer to my question, what should I do?
If you haven't found the answer you're looking for in our FAQ, you can contact us by email at the following address: contact@saancouture.fr
We will respond as soon as possible (usually within 24 to 48 hours).
Please provide us with as much detail as possible so that we can help you effectively.